Auto Repair
The AI receptionist for auto repair shops that answers when the bay phone is busy
Stellar is an AI receptionist for independent auto repair shops, mechanic shops, quick-lube centers, tire shops, and detailing businesses. It answers every call, books service appointments, triages check-engine and brake-noise calls, and writes appointments back to your shop management system while your techs stay in the bay.
66%
of consumers hang up instead of leaving a voicemail when a business doesn't answer.
Source: Invoca, Buyer Experience Benchmark Report, 2023.
Built for auto repair teams
How it works
A typical inbound call from start to finish.
Customer calls about a service or noise
Stellar triages and identifies the right service
Books an appointment that fits the tech schedule
Writes the job to AutoLeap / Tekmetric / Mitchell 1
Everything you need to run auto repair calls at scale
Triage every diagnostic call
Check-engine, grinding noises, brake shake, A/C not cold — Stellar identifies the symptom, suggests urgency, and books the right service slot using the preloaded auto repair pack that covers OBD-II codes, common failures, and ASE-certified diagnostic flow.
Book oil changes and tune-ups around the bay schedule
Connects to your shop calendar so the agent only offers slots that fit your tech availability and the labor time for the service. Conventional, synthetic blend, full synthetic — quoted from your actual pricing, not a generic range.
Write jobs back to your shop management system
Push appointments into AutoLeap, Tekmetric, Mitchell 1, or Shopmonkey via webhook so your service writer doesn't re-key anything. Customer name, vehicle, complaint, and time slot land in the work order.
Quote labor and parts honestly
Stellar quotes from your shop's actual posted labor rate and your parts margin, not a marketing range. ASE-certified terminology is preloaded so callers asking about an A4 transmission specialist or P0420 catalyst code get a senior-tech-grade answer.
Handle towing and emergency intake
After-hours breakdown calls get routed to your tow partner, dropped vehicles get logged with mileage and complaint, and the agent books the next available diagnostic slot so the customer wakes up to a confirmed appointment.
Works with your stack
Frequently asked questions
Can it handle a check-engine call without misdiagnosing?+
Yes. The agent never diagnoses — it captures the symptom, the OBD-II code if the customer has read one, and the urgency, then books a diagnostic appointment. Diagnosis stays with your tech, every time.
Does it know our actual labor rate and parts pricing?+
Yes. Your shop's posted labor rate, your parts pricing tiers (OEM vs. aftermarket), your diagnostic fee, and your warranty terms get loaded into the agent during onboarding. Quotes match what you'd say at the counter.
What about callers asking for jobs you don't do?+
Tell us your scope at setup — engine rebuilds yes, transmission rebuilds no, no European luxury — and the agent routes out-of-scope jobs to your referral partner instead of trying to book them.
Does it write back to AutoLeap or Tekmetric?+
Yes. Stellar pushes the appointment, customer record, vehicle, and complaint to AutoLeap, Tekmetric, Mitchell 1, or Shopmonkey via webhook. Your service writer opens the morning work-order list and the night's bookings are already there.
Can it handle the towing call at 11pm?+
Yes. After-hours breakdown calls get triaged for safety, routed to your tow partner if you have one, and the vehicle is logged with the customer's complaint. The agent books a next-day diagnostic slot so the customer wakes up to a confirmed appointment.
Ready to answer every call?
Spin up a auto repair agent in under 10 minutes. 14-day free trial, no credit card required.